Terms

copyright

General

  • To avoid disappointment, you are advised to place an order at least 10 working days before your celebration date.
  • Estimates are valid for five (5) working days after the estimate date.
  • On acceptance of an estimate (via email), a PDF invoice will be issued.
  • An order date will only be reserved on  receipt of proof of payment.
  • Payment signifies acknowledgement of the terms and conditions here listed.
  • Non-payment of an invoice will result in an order being cancelled.
  • For wedding enquiries, please contact www.theweddingcake.co.za
  • Corporate orders can no longer be accommodated.
  • Themes subject to copyright will not be replicated.
  • The work of other cake artists will not be copied.
  • All orders are photographed for use on my website, social media accounts, and portfolio.

Payments

  • For orders valued at R500 or less, full payment is due within 24 hours of receipt of the invoice.
  • For the following, a 50% booking fee is required within 24 hours of receipt of the invoice:
    • orders of more than 60 cupcakes and/or
    • orders valued at R500 or more and/or
    • custom made sugar paste decorations.
    • the balance of the payment due the day before the delivery/ collection date.
  • EFT payments only – proof of payment to be emailed.
  • Use the invoice number as a payment reference.
  • If you do make use of a direct cash deposit, an additional R20 is required to cover the bank fees.

Cancellations

  • Cancellation by The Cupcake Lady –
    • a full refund of any payment(s) will be made.
  • Cancellation by customer after payment –
    • refund to be determined based on the notice given, reasons given, and the work already done for the order.
  • In the unlikely event that you are unhappy with your order, a partial or full refund will be considered if your cake and/or cupcakes are returned to me within 24 hours.

Order collection

  • Tuesday to Friday collections must be done between 3PM and 5PM.
  • Saturday collections must be done between 8AM and 10AM.
  • Orders required for a Sunday or Monday must be collected the Saturday before.
  • Deliveries can no longer be accommodated.

Quantities

  • Cupcakes must be ordered in batches of 12 of a kind, in increments of 12.
  • The cupcake-in-a-jar option must be ordered in batches of 24.
  • Orders of 200 cupcakes or more require at least two (2) week’s notice – arrangements can be made depending on my workload.
  • Orders of custom sugar art require at least two (2) week’s notice – more time may be needed depending on the detail and quantity.

NB!

  • Whilst every care is taken during preparation and delivery, I can accept no responsibility for the cake and/or cupcakes after delivery or collection.
  • My kitchen is not allergen free, people with allergies or intolerance to eggs, nuts, gluten, or dairy should use personal discretion in choosing whether or not to partake.
  • Prices can be changed without notice.
  • Terms & conditions can be changed without notice.

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